Terms & Conditions

You must be at least 18 years old and capable of entering into a binding contract under Indian law. The service is designed for disputes with banks, insurers and investment firms operating in India. You may use it only for your own dispute, or for a dispute you are lawfully authorised to pursue on someone else’s behalf.

• Free Care conversation by chat, website voice or phone, to understand your issue.
• Free first review of the documents you upload.
• A free assessment from the key documents for your case (up to 5 free): a win percentage, what supports it, and what weakens it.
• If we accept the case, a ₹999 + 18% GST filing fee for the grievance draft, follow-up, an organised document pack, and a case-manager workspace. A 10% + 18% GST success fee applies only to money disputes, and only after the recovered amount reaches your account. There is no success fee for non-financial fixes such as a CIBIL correction or an NOC, or for cyber-fraud filing support. Outcome is not guaranteed.
• For fraud by an unregulated app, channel or scheme (where no bank or regulator complaint applies): cyber-fraud filing support for the same ₹999 + 18% GST fee — detailed cybercrime complaint with timeline, payments and upi ids; written request to your bank to freeze the beneficiary account; step-by-step guidance for 1930 and cybercrime.gov.in; follow-up on the acknowledgement number. No success fee. Getting money back depends on police and bank action and is not guaranteed, and no win percentage is given for these cases.

• It does not guarantee any outcome, recovery, settlement or timeline.
• It does not replace advice from a lawyer, chartered accountant or licensed financial adviser.
• It does not file, prosecute or defend proceedings on your behalf before any court or tribunal.
• It does not create any obligation on a bank, insurer, investment firm, regulator or ombudsman to act.

The free assessment is an estimate generated from the documents and information you provide. It is not a promise, a valuation, or a professional opinion, and a strong view does not mean your claim will succeed.

Parts of the service — document reading, the Care agent and the analysis — are generated by artificial intelligence. AI systems can misread documents, miss context and produce output that is incomplete or wrong. You should read anything we produce before you rely on it or send it to a third party, and you remain responsible for what you submit in your own name.

• Keep your login credentials confidential; you are responsible for activity under your account.
• Give us accurate and complete information. Our analysis is only as good as what you provide.
• Upload only documents you own or are entitled to share, and do not upload anyone else's personal data without their consent.
• Do not upload unlawful, fraudulent or malicious content, or attempt to disrupt, reverse-engineer or gain unauthorised access to the service.

We may suspend or close an account that breaches these terms, or where we reasonably suspect fraud or misuse.

The fee for each paid service is shown to you before you pay. Payments are processed by a third-party payment gateway; we do not store your card or bank details. You agree to pay the amount displayed at the time of purchase.

Fees are non-refundable once the service has been delivered. The free assessment is treated as delivered when the strength view and its reasoning are made available to you. Filing support is treated as delivered when the grievance draft and follow-up materials are made available to you.

If you were charged but the service was not delivered because of a fault on our side, write to support@finrezcue.com with your payment reference and we will investigate and refund the amount to the original payment method. A refund is not available because you disagree with the assessment, or because your dispute was not ultimately successful.

The website, the FinRezcue name and logo, the Care playbooks, the scoring methodology and all software behind them belong to FinRescue Technologies Private Limited. You may use the drafts and materials we prepare for you in connection with your own dispute. You may not copy, resell, redistribute or build a competing service from them.

You keep ownership of the documents and information you upload. You grant us the limited right to process them in order to provide the service, as described in our Privacy Policy.

The service relies on third-party hosting, AI, telephony, messaging and payment providers. We choose them carefully but we are not responsible for their outages or failures beyond our reasonable control. Links to external websites are provided for convenience and we do not endorse their content.

To the fullest extent permitted by law, FinRescue Technologies Private Limited is not liable for indirect, incidental, special or consequential loss, or for loss of profit, opportunity, goodwill or the value of any claim you did or did not pursue. Our total liability arising out of or in connection with the service is limited to the total fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019.

You agree to indemnify FinRescue Technologies Private Limited against claims, losses and costs arising from your breach of these terms, from information or documents you gave us that were false or that you had no right to share, or from your unlawful use of the service.

You may stop using the service and ask us to close your account at any time. We may suspend or withdraw the service, in whole or in part, for maintenance, for legal reasons, or where these terms have been breached. Sections that by their nature should survive termination — including fees already due, intellectual property, limitation of liability and governing law — continue to apply.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with them.

We may update these terms as the service develops. The date at the top of this page shows when they were last revised. Continuing to use the service after a change means you accept the updated terms.

FinRescue Technologies Private Limited, Balaji Arcade, 472/7, 2nd & 3rd Floor, 20th Cross Road, Koramangala VI Block, Bangalore South, Bangalore - 560095, Karnataka, India. Email support@finrezcue.com or use our contact page.